Frequently Asked Questions

Instructor Questions

What training do our instructors receive?
Can I request a specific instructor?
Will I have the same instructor every class?

Program Questions

How long does it take students to learn how to swim?
How long are lessons?
How happens when my child moves to the next level?
What is the student to instructor ratio?

Scheduling Questions

How do I change my schedule?
What do I do if I need to withdraw from lessons?
Do you offer make-up lessons for missed classes and if so what is the policy?
Am I able to pause lessons?

Registration and Pricing Questions

How do I register for lessons?
When does the class start?
How much are lessons?
If a student does not attend classes do we still have to pay tuition?
What is your refund policy?